How long does the game last?
Eureka Escape Rooms Cornwall.
When should I arrive?
Please arrive at the time your booking is made for.
What happens if we are late?
You should arrive at your booked time, your game will start shortly after. Please telephone us on 01736 366663 if you are likely to miss the start time so we can check what, if any, flexibility there is on the day. This will be dependent on other bookings. Please note that if you arrive late this may affect the length of your game, see Terms and Conditions for more details.
What should I bring/wear?
You don’t need to bring anything specific and the only thing we recommend that you wear are shoes that are easy to move around in.
Is there an age restriction?
All under 16s must be accompanied by an adult (over 18) who must remain on site at all times. In addition:
For groups of children predominately aged 12 & 13 there must be at least one adult in the room.
For groups of children predominately aged 10 & 11 there must be adult supervision in the room at a ratio of 1 adult to every 3 children.
Children under 10 are only admitted at the discretion of Eureka Escape Ltd.
We can accommodate children’s birthday parties and school groups. Please contact us if you want to make a booking for a group of under 16s.
Can I take part if I have mobility issues?
Both Eureka Escape sites are in basements and there are some steps down to the reception and the game level. Unfortunately, we do not currently have facility for wheelchair access. Please contact us if you need more information.
I’m claustrophobic, can I play?
Please contact us to discuss.
Can we bring extra people?
Yes, up to the maximum group size for each room but only if Eureka Escape are informed ahead of your arrival. The extra cost must be paid in cash on arrival. Players can only join after the game has started with the permission of the group.
Can I book a team building event for my workplace or a private party?
Yes, please contact us so that we would be happy to discuss your requirements and develop a tailored package suited to your needs.
Can I bring alcohol?
Alcohol is not allowed on the premises and anyone appearing under the influence of alcohol or drugs may be refused entry for safety reasons with no refund being offered.
Can I take photos in the escape rooms?
No, photography of any kind is not allowed in the escape rooms. Please see terms and conditions for detail.
Can I cancel my booking or reduce the number of players?
Once your booking is made, we can only refund if the cancellation is made more than 7 days in advance of the date of the booking.
We will rearrange your booking at no cost up to 48 hours prior to your booking.
After this rearrangement is at our discretion and is by no means guaranteed.
If the number of people is your group is less than you booked we may offer a voucher to cover the difference in cost.
Do you have toilet facilities on site?
No we do not have toilet facilities at either site.
Do you have parking on site at Eureka Escape?
No we don’t. Please see the How to Find Us section on our Contact/Booking page.