How long does the game last?
Eureka Escape Rooms Cornwall.
When should I arrive?
Please arrive at the time your booking is made for.
What happens if we are late?
Your 60 minute game slot starts at your booked time. Please telephone us on 01736 366663 if you are likely to miss the start time so we can check what, if any, flexibility there is on the day. This will be dependent on other bookings. Please note that if you arrive late this may affect the length of your game, see Terms and Conditions for more details.
What should I bring/wear?
You don’t need to bring anything specific and the only thing we recommend that you wear are shoes that are easy to move around in.
Is there an age restriction?
Our escape rooms are suitable for anyone of 10 years of age and over. Please do call us if you have younger children and would still like to visit. Children under 16 must be accompanied to Eureka Escape by an adult and, at our discretion, we may ask for an adult to be present in the room with the group. We can accommodate children’s birthday parties and school groups. Please contact us if you want to make a booking for a group of under 16s.
Can I take part if I have mobility issues?
Eureka Escape is in a basement and there are some steps down to the reception and the game level. Unfortunately, we do not currently have facility for wheelchair access. Please contact us if you need more information.
I’m claustrophobic, can I play?
Our rooms are quite large with high ceilings. On request from any group we can leave the entry door open to make you feel more comfortable.
Can we bring extra people?
Yes, up to the maximum group size for each room. The extra cost must be paid on arrival and there will be a £2 charge if paying this by card. Players can only join after the game has started with the permission of the group.
Can I book a team building event for my workplace or a private party?
Yes, please contact us so that we would be happy to discuss your requirements and develop a tailored package suited to your needs.
Can I bring alcohol?
Alcohol is not allowed on the premises and anyone appearing under the influence of alcohol or drugs may be refused entry for safety reasons with no refund being offered.
Can I take photos in the escape rooms?
No, photography of any kind is not allowed in the escape rooms. Please see terms and conditions for detail.
Can I cancel my booking or reduce the number of players?
Unfortunately we cannot accept cancellations once bookings are made but you would be able to change the time or date of your booking if you give us a minimum of 7 days notice. We do not offer refunds in the event that you reduce the number of players in your group. Please see terms and conditions for detail.